Refund policy

Freshness guarantee

Many of Koinonia’s products are made by hand in small batches, and we stand behind their freshness and quality. If a food product arrives damaged or defective, please let us know as soon as possible. We’ll gladly send a replacement or issue a refund while we track down the source of the problem.

We stand behind the non-food items we sell, too, and will gladly replace or refund an item that arrives damaged or defective.

Returns and replacements

If there’s a problem with your order, please contact us promptly upon receipt. If an item is damaged or defective, or if we accidentally send you the wrong product, we’ll work with you to make it right.

For food items, please contact us before returning anything. In many cases, a physical return may not be necessary.

Perishable items

Some of our more perishable products need to be refrigerated when they arrive. Please follow any storage instructions included with your order. Unfortunately, we cannot replace products that spoil because they were not stored properly after delivery.

Cancelling an order

You may cancel an order any time before it ships, unless it is a special order. Please contact us as soon as possible if you need to make a change or cancel your order.

Refunds

Once a refund is approved, it will be returned to your original payment method. Depending on your bank or credit card company, it may take up to 10 days for the refund to appear on your account.

Please note that eGift Cards are not refundable. Sorry.

Questions? We’re here to help.

If something isn’t right with your order, please let us know. We want you to be happy with what arrives from Koinonia. Thank you for doing business with us. It means a lot.

Koinonia Farm
1324 GA Hwy 49 S
Americus, GA 31719
Phone: 229-924-0391
Email: products@koinoniafarm.org